Infinite Health Resources Store Policies

Shipping

Sales Tax

Sales Tax is collected in the following States:

Shipping and Handling Charges

The actual shipping charge is dependent on the total weight of your purchase and the shipping type you select. We have added an easy-to-use total cost calculator on the checkout screen which will show you the actual charges, with appropriate sales tax if applicable, for your selected items.

We are not shipping to countries that are not listed above at this time. Please feel free to email us with your inquiries at

In stock items

Will be shipped within two business days of receipt of order unless other arrangements have been made.

Backordered items

We will notify you immediately of any backordered items.

Return Policy

Please note all pet products, food products and personal care products are all non returnable.

How do I return my order?

Is the item you received not what you expected? Did it not fit as well as you hoped in your space or home decor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (NOTE: If you item were damaged or defective, see our damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs, which will be billed separately. After our 30-money back guarantees our items carry a restocking fee, which would be billed to your credit card, should you wish to make a return. That fee is 15% to 25% depending on the product. See individual product page for return policy.

Please keep in mind that once an order has been shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip-shipping costs will be billed to your credit card including any restocking charges that may apply.

Using our Standard Return Policy:

• Please e-mail include your original order number, what product (s) you are returning, and your name. Or call us at (888) 667-0563. We will give you an RMA number a return address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a credit to the credit card used for the original purchase or we may issue a IInfinite Health Resources gift card for your total purchase including shipping charges.

What if my order arrives damaged?

Our products are well packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. We must be notified of damaged products within 15 days of ship date by e-mail,

Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

Please Note: Custom Orders and Orders With Accessories Added are Not Returnable. All our hand made items are also non refundable. These items are made to order.

Privacy

Infinite Health Resources is committed to protecting your privacy when you use our on-line, telephone or other services ("Services"). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Web Sites or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Any questions regarding our Privacy Policy should be directed to contact at or alternatively see the section "Comments" below.

Your acceptance of these Privacy Statement terms

By using any of the sites within our web site network ("Web Sites") or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?

Infinite Health Resources collects and processes information about you in order to:

1. Identify you each time you visit the Web Site or wish to have a Service provided;
2. Process orders or applications submitted by you;
3. Improve our Services and Web Sites;
4. Customize your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
5. Carry out research on the demographics, interests and behavior of all of our customers; and
6. Send you information we think you may find useful, including information about new Infinite Health Resources products and services.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit/payment card number and expiration date. You are under no obligation to provide this information, but if you don't then we may not be able to provide you with certain services or personalize your experience and tailor our Services for you (for example, tell you about special offers on things you're interested in).

Log files/IP addresses

When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.We use cookies for the following reasons:

1. To identify who you are and to access your account information;
2. To estimate our audience size and patterns;
3. To ensure that you are not asked to register twice;
4. To control how often visitors see similar ads;
5. To track preferences and to improve and update our Web Site; and
6. To track the progress and number of entries in some of our promotions and contests.

With whom is the information shared?

Infinite Health Resources will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf (ie. shipping information for FedEx, UPS, DHL or USPS).

Infinite Health Resources may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Infinite Health Resources may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Web Sites, visitors to the Web Sites and customers of our Services.Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Infinite Health Resources is not responsible for the privacy policies or the content of such sites.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a Infinite Health Resources or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Infinite Health Resources may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at

Security

Infinite Health Resources places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to user information. With regard to our Web Sites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Where is the information stored?

Information which you submit via our Web Sites or our telephone services is stored on a computer located in North America.

Specific Services

Please e-mail any questions, concerns or comments you have about our Privacy Policy to or write to us at:

Infinite Health Resources
PO Box 570432-100
Whitestone, NY 11351